Timeline 

Frequently Asked Questions

• Why is Riverside Insights discontinuing Riverside Elevate?
  • The transition of CogAT online from Elevate to DataManager for testing is the first step toward bringing you an improved, fully robust platform going forward. We are focused on delivering high quality services like contemporary rostering processes and best-in-class online testing features; now we will be able to do so more quickly and with a stronger, more efficient technology base.
  • We’ve been receiving great feedback on Elevate online testing and continued keen interest in new rostering capabilities, so to start, over the next 12 months we will be working on integrating the Elevate style of proctoring/student testing and more rostering options directly into DataManager. This approach enables us to also bring you an updated user interface, new content programs, and additional features much quicker.
    
• I’m new to DataManager. What do I do?
  • You will be contacted by a member of our Customer Training and Empowerment team, who will provide support to ensure you have a smooth implementation.
    
• What is the timeline for this change?
  • The transition to DataManager is occurring immediately following the conclusion of the Spring 2024 testing season. We ask that all testing in Elevate be completed by May 31, 2024.
    
• What can I expect the CogAT experience to be like in DataManager for 2024?
  • If you have tested in DataManager before, you can expect to see the same workflows as in previous years – rostering via data files, test event and assignment set up, test session creation and management tools in Proctoring, and the same student testing experience as before.
  • If you are new to DataManager, we are here to help you get up to speed quickly. You will be contacted by a member of our Customer Training and Empowerment team, who will provide support to ensure you have a smooth implementation.
    
• Will features such as Alt Verbal and Alt Languages, and products such as CogAT Post-Screening Form, paper testing and other assessments be available to me?
  • Yes, these features and products are available in DataManager. 
• How do I access my CogAT data in Elevate, and how long will it be accessible? Will it be available in DataManager?
  • Reporting data for tests administered in Elevate will not be available in the DataManager platform. You will be able to continue to access your CogAT reporting data in Elevate through December 31, 2024 to export and save your CogAT reports. Users with a District Administrator role can also use the Data Exporter tool in the Elevate CogAT Dashboard Print Reports are to create a data file. See also  How to Export Data for List of Student Scores.

• Will my staff need to create new usernames and passwords for DataManager?
  • If you previously had DataManager access, your former DataManager username/password can still be used. Your username is your email address. If you have forgotten your password, visit the Sign In page at https://www.riversidedatamanager.com/BalancedManagement/user/signin and click the “Forgot your password?” link. If you need further assistance, contact DataManager Support.
    

• How do I roster in DataManager?
  • Visit the https://www.riversideinsights.com/ri_datamanager page, “Rostering & Data Files” section. Here you will find location, staff and student data file templates and the Riverside Insights Rostering Assistant file validator tool to help you with preparing your files for rostering. If you need assistance, please contact Riverside Technical Support.
• Will I be able to use the Elevate LockDown Browser in DataManager?
  • No. For the 2024-2025 school year, you will use the DataManager kiosk browsers and apps, or a standard web browser, as the Elevate LockDown Browser will not yet be compatible with DataManager testing. For links to the DataManager kiosk mode browsers and instructions for their use, visit the https://www.riversideinsights.com/ri_datamanager page, “Setup & Training” section.
• How do I prepare for transitioning my CogAT testing program to DataManager?
  • Visit https://www.riversideinsights.com/ri_datamanager for DataManager system requirements and other documentation to help you with your technical readiness steps for DataManager. For additional support, please reach out to training@riversideinsights.com. Stay tuned for new training resources available later this summer!
• When will Clever be available for SSO and rostering in DataManager?
  • Our goal is to provide Clever SSO and rostering to you for use in the Fall 2025-2026 school year.
• Which other Elevate features will eventually be integrated with DataManager?
  • An updated user interface, new content programs, new reports and more new features are also to come in future years.
• How long can I continue to test in Elevate?
  • Please plan to complete your testing in Elevate by May 31, 2024. If you plan to test later than May 31, please contact our Customer Service team.
• When will my online testing licenses be moved from Elevate to DataManager?
  • We plan to roll license balances to DataManager by July 1, 2024.
• My district is planning to administer a test between now and May 31. Can we test in DataManager instead of in Elevate?
  • Yes! Contact Riverside Customer Experience if you would like to transition to DataManager now.
• Who do I contact if I need more support or have additional questions?
  • Contact our Customer Service team at inquiry@service.riversideinsights.com.
• I used more licenses than I purchased, what do I do?
  • Our Customer Service team will be processing overage billings in the same way they do for DM. You can expect to hear from them in late April.