DataManager Basics
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      Reset your password


      If you have forgotten your email address or password, or if you enter one or both incorrectly, the following message is displayed:

      Incorrect password message

      To reset your password:

       

      1.   Click Forgot your password? to open the Forgot Password? modal.

      Reset Password form

       

      2.   Enter your email address in the EMAIL ADDRESS field.

       

      3.    Click Submit.

      • If the email address you entered matches the address on record, an email message with a link to reset your password is automatically sent to that address. Follow the instructions for resetting your password.
      • If the email address you entered does not match the one in the system, one of the following messages appears below the EMAIL ADDRESS field:
      • Please enter a valid user email.
      • This user name is not recognized by the system.
        Contact your local system Administrator to recover your password.
        You can also contact the DataManager Support Center for assistance. 7:00 a.m. to 6:00 p.m. (ET) at 1-877-246-8337.

      Follow the instructions in the error message to recover your user name and/or password.

       

      See Also:

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