There are only two instances when you can correct this issue without reaching out to support for assistance with fixing the wrong admin type. Below are the steps for each instance.
If your students are Waiting for Approval
- Use "Deny All" to remove the students from the test session waiting list
- Click the
icon on the tab to close the session. - In the Created Sessions list, find the incorrect session and click on the
in the Actions column to delete the session.
- Please note: Ensure ALL students have been removed from the Waiting for Approval section prior to deleting the session
- Create a new session and ensure the correct Administration Type is selected.
- Students should be able to log in and start fresh in the newly created session.
If you have already approved the group to start testing:
- Use "Cancel All" to remove and reset your students from the test session with the incorrect admin type
- Click the icon on the tab to close the wrong session.
- Please note: This session cannot be deleted due to the students being approved, but the session will expire as usual in the 12 hour timeframe
- Create a new session and ensure the correct Administration Type is selected.
- Students should be able to log in and start fresh in the newly created session.