• Check out this webinar for helpful information on the remote administration of the WJ IV. Detailed guidelines are available here.
• Guidance on interpreting norms is available here.
• Additional information, including details on our partnership with PresenceLearning, is available in this document.

Please refer to local, state, and federal guidelines to determine if you should provide in-person testing at this time.

If you determine testing is appropriate, it is then important to think about how to disinfect your test materials and maintain safety while in testing sessions.

These guidelines can help you get started.

Whether the tests are incomplete or complete, you should be following the recommended retest interval.

The authors’ recommended waiting 1 year for the Woodcock-Johnson® IV Tests of Cognitive Abilities (WJ IV™ COG) and 6 months for the Woodcock-Johnson® IV Tests of Achievement (WJ IV™ ACH) and Woodcock-Johnson® IV Tests of Oral Language (WJ IV™ OL) .

If you need to give the WJ IV ACH again within 6 months, use an alternate form and do not use any tests previously used from the Extended Battery, as there is only one form of the Extended Battery.

There are two scenarios:

1. If you didn’t commit a record form before finishing testing, there would be no impact on the scoring licenses. A license is only used once a record form is committed. To better help our customers understand how scoring licenses work, and reduce unwarranted concerns, we put together a quick customer tutorial on the topic here. 
   
   
2. If you have committed a record form before finishing testing due to the unforeseen pandemic of COVID-19, we understand that you may need license replacements for its digital products. Please contact our Customer Support team for further assistance at 1-800-323-954. We have an internal process ready process these customer requests due to COVID so we can be most helpful to you during this rough time.

You can use our Chat feature to work with a live agent without waiting in the phone queue - just head to riversideinsights.com and click on the blue chat bubble.

You can also call 1-800-323-9540 for assistance.

You will receive an email with instructions and a link for the Account Holder change form. Complete the form, including required approval signatures, and return it via email to inquiry@riversideinsights.com.

Please be aware that the current account holder will lose access to the account. Any records he/she entered will transfer over to the new account holder.

Once we receive your form, please allow up to two business days for the change to be completed. The new Account Holder will receive an email with a username and a link to create a password for the site.

Passwords

If you have forgotten your password, click the 'Forgot Password?' link above the Log In button and follow the prompts to have a password reset e-mail sent.

Usernames

The fastest way to recover your username is to have your account holder look it up for you within the platform. However, if your account holder is unavailable (or if you're the account holder), you can use our Chat feature to work with a live agent without waiting in the phone queue - just head to riversideinsights.com and click on the blue chat bubble.

You can also call 1-800-323-9540 for assistance.

Account Holders and Administrators can find the information in the platform by hovering over the Administration Tab, scrolling down to Product, then scrolling down to License Information.

The chart will show how many licenses are still Available, how many have been Saved, and how many have been Committed.

More information is available here.

From the Dashboard, click the blue Resource tab. You can find quick guides, detailed instructions, and video training there. If you want to schedule & order product-specific training, please contact your Clinical Assessment Consultant. 

The transition from wjscore.com to Riverside Score will be an automatic redirect; no action is needed from customers.

The Login page will display a message explaining the change in look in feel; however, everything else in the platform will look the same.

Check out our digital storefront for quick and easy browsing and checkout experience. 

Already have a purchase order ready to go? Submit it here.

For general inquiries and assistance, you can use our Chat feature to work with a live agent without waiting in the phone queue - just head to riversideinsights.com and click on the blue chat bubble.

You can also call 1-800-323-9540 for assistance.

Need to connect with an Assessment Consultant? Click here.