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Why Can't I See Certain Buttons or Options in Riverside Score?

If you cannot see certain buttons, menus, or options in Riverside Score, your browser's zoom level or screen size may be preventing them from appearing within the visible area. This can affect options such as Add Test or other buttons located near the bottom or edges of the screen.

How to Adjust Your Browser Zoom

Reducing your browser's page zoom allows more of the Riverside Score page to fit on your screen.

Windows:

  1. Hold down the Ctrl key on your keyboard.
  2. While holding Ctrl, scroll down using your mouse wheel to zoom out.
  3. Continue until the missing button or option becomes visible.

Alternatively, press Ctrl + - (minus) to zoom out.

Mac:

  1. Press Command (⌘) + - (minus) to zoom out.
  2. Repeat until the missing button or option becomes visible.

Using Your Browser's Zoom Settings:

You can also adjust page zoom without keyboard shortcuts.

  1. Open your browser's menu, typically located in the upper-right corner.
  2. Locate the Zoom or Page Zoom option.
  3. Select the minus (-) button or a lower zoom percentage to make the page smaller.

In Google Chrome, a zoom control may also appear near the address bar when the page's zoom level has been changed.

If your browser is currently at 100%, try reducing it to 90%, 80%, or 75%, depending on the options available in your browser.

What If the Button Is Still Missing?

If reducing your browser zoom does not make the missing button or option visible, the issue may not be related to your screen display.

Please review our How Can I Troubleshoot Technical Issues in Riverside Score? article for additional steps.

If the issue continues, please contact Riverside Insights Support and provide the name of the missing button or option, the assessment you are using, and a screenshot of what appears on your screen.