I Purchased the WJ V but Only See the WJ IV When I Log In

Woodcock-Johnson V (WJ V) and Woodcock-Johnson IV (WJ IV) are set up as separate accounts and platforms, so your WJ V subscription will not appear inside your existing WJ IV account. In almost every case, the WJ V is simply not activated yet — activation is done through a link in one of the emails sent after your order.

Activating your WJ V subscription

1. After your order is processed, Riverside Insights sends several emails. One of them contains an activation link.
2. Open the activation link. You can choose your activation date within 90 days of your purchase date. If more than 90 days have passed since your purchase, your subscription activates immediately on the day you click the link.
3. Sign in at RiversideScore.com. The WJ V will now be available to you.

If you cannot find the activation email

Check your spam or junk folder first, then contact Riverside Insights Customer Support and ask for your activation link to be resent.

If you can sign in but the WJ V still is not listed

Your WJ V account may use different sign-in details from your WJ IV account. Try the Forgot Password link at RiversideScore.com/forgot and enter your WJ V username. If your organization whitelists URLs, your IT team may also need to allow *@wj.riverside-insights.com.