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I Did Not Receive My WJ V Practice Portal Login Email

Registration for the Woodcock-Johnson V (WJ V) Practice Portal sends you two separate emails, and the one containing your password link often arrives a little later than the first. Check your spam or junk folder before anything else, because that is where most missing Practice Portal emails are found.

What to look for

  • An email confirming your Practice Portal registration.
  • A second, separate email, containing your Practice Portal username and a link to set your password.

The sender is riversidescore@clinical.riverside-insights.com. Add that address to your safe senders list if your organization filters external mail aggressively.

If the emails are not there:

Contact Riverside Insights Customer Support and request that your Practice Portal link be resent. If you already know your practice username, you can also go to RiversideScore.com/forgot and use the Forgot Password link with that username to set a password yourself.