How to Fix Issues Typing an Examinee’s Full Name in Reports
This article applies to WJ IV. If the system doesn’t recognize an examinee’s full name when creating a report, follow these troubleshooting steps to resolve the issue.
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1. Do not type the examinee’s full name into the “Create Report Name” field — entering the full name causes an error. (Image: the field showing the error after a full name is typed.) 2. Instead, type only the examinee’s first or last name. (Image: the same field accepting a partial name.) 3. Riverside Score displays a dropdown list of matching names — click the correct examinee’s name. (Image: the dropdown list of matches.) 4. The name populates the field and the Test Record appears. (Image: the completed field with the Test Record loaded below it.)
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Do not type the examinee’s full name into the “Create Report Name” field.
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Entering the full name will result in an error.
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Type Only the First or Last Name
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Enter just the first name or last name of the examinee.
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Riverside Score will automatically fill in the rest of the name.
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Select the Correct Name
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Click on the examinee’s name from the dropdown list that appears.
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The name will automatically populate in the field, and the Test Record will appear as well.
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Tips for Avoiding Errors
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Use partial names instead of full names to prevent search errors.
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Ensure the name is spelled correctly for the system to recognize it.
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If the examinee’s name still doesn’t appear, verify their information in the system database.
