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Unable to reactivate users in BDI-3â„¢

Why Can't An Inactive BDI-3® User Be Re-Activated?

Check your subscription and the number of active users. If the maximum number of users per subscription (3 users + 1 AH) already exists, an active user may not be re-activated until one of the following is done:

  1. An active user is deactivated, freeing up a user license.
  2. Increase the number of users on the account by purchasing another subscription.