How to Add a New Address in Your Riverside Insights Online Ordering Account

Follow the steps below to add a new address:

Note

• Institutional Accounts: Residential addresses may not be accepted on institutional accounts.

   

A downloadable PDF is available here: Managing Addresses

How do I access my addresses?

1. Go to the Riverside Insights ecommerce website.
2. Select the Account or Profile icon.
3. Select Self-Service Portal.
4. Select Addresses.

How do I find a saved address?

1. Select Filter.
2. Enter information in one or more fields:
   • Addressee
   • Address
   • City
   • State
   • ZIP code
3. Select Apply filter.
4. To clear the filter and display all addresses again, select Refresh.

How do I update an address?

1. Locate the address you want to change.
2. Select the address card.
3. Select the Edit address control.
4. Update the address details as needed.
5. To make the address the default shipping address, select Default shipping address. To remove its default shipping status, clear the checkbox.
6. Select Save changes.
7. A success message appears after the update is saved.

Can I change the default billing address?

No. The default billing address cannot be changed through the Self-Service Portal. Contact Riverside customer support for assistance.

How do I add a new address?

1. From the Addresses page, select Add new address.
2. Complete the address fields.
3. Select Validate & Continue.
4. Review the standardized address suggestion:
   • Select Yes, Use Standardized Address if the suggested address is correct.
   • Select No, I will Edit if the address needs to be corrected.
5. The new address appears in the saved-address list.