How to Place an Order Online

Please view the following instructional guides on how to add products to cart and how to checkout.

If you have any additional questions or concerns that are not addressed here, please visit our online ordering FAQ page. There you can find more information on various topics, including Ordering Barcodes, Checking Order Status, and requesting returns or replacements, among other helpful resources.

There is a downloadable PDF available here: Add Products to Cart & Checking Out

 How to place an order:

How do I add a product to my cart?

1. Go to the Riverside Insights ecommerce website.
2. Open the product you want to purchase.
3. Select the desired product variant or SKU.
4. Set the quantity.
5. Select Add to cart.

If the product requires entitlement information

1. Select the Search contacts field for the primary contact.
2. Select a contact from the search results or dropdown list.
3. Select the Search contacts field for the secondary contact, if required.
4. Select a secondary contact.
5. If the contact is not listed, select Add it here to add a new contact.
6. Select Add to cart.

How do I review and manage my cart?

1. Select View cart.
2. To update entitlement contacts, select Update entitlement.
3. Update the product quantity as needed.
4. To remove one product, select its Remove product control.
5. Select Continue shopping to return to the product catalog.
6. Select Check out or Proceed to checkout to continue.

How do I apply a promo code?

1. Expand Enter Promo Code.
2. Enter the promo code.
3. Select Apply.

How do I request a quote instead of checking out?

From the cart, select Quote this cart to convert the cart into a quote.

How do I empty my cart?

1. Select Empty cart.
2. All products are removed.
3. When the cart is empty, the checkout options are no longer available. Select Continue shopping to return to the store.

How do I complete checkout?

1. From the cart, select Proceed to checkout.
2. Review the order summary, including the products, quantities, tax, shipping, and total.
3. Review the shipping and delivery information.

How do I select shipping information?

1. Select a saved shipping address. The default shipping address is selected automatically.
2. To delay shipment, select Check here if you’d like your shipment delayed.
3. Enter or select the date when the order should be received.

Can I change the billing address during checkout?

No. The billing address cannot be changed during checkout. Contact Riverside customer support if the billing address needs to be updated.

How do I pay by credit or debit card?

1. Select the credit card or debit card payment option.
2. Select the Card number field to expand the payment fields.
3. Enter the requested payment information.

How do I pay with a purchase order?

1. Select the Purchase order payment option.
2. Select Upload PO file.
3. Upload the purchase order. PDF, DOCX, and DOC files are accepted.
4. Wait for the upload progress bar to finish.
5. If the purchase order total does not match the cart total, review the error message: “We found an issue with your PO Document.”
6. Add a comment in the Add Comment field if needed.
7. Select YES, SUBMIT ANYWAY to submit the order, or select Cancel to stop.
8. Selecting YES, SUBMIT ANYWAY submits the order.

How do I know whether my order was submitted?

1. Wait while the processing message appears: “Processing your order… Please don’t close the page.”
2. The system redirects to the checkout confirmation page.
3. Select View your orders to open Order History in the Self-Service Portal.
4. The newly placed order appears at the top of the list. For purchase orders, the list includes the PO number, order date, and status.