Where can I find the Condition of Sale Form?

The most current version is available here: General Information and Conditions of Sale

What Does the Policy Cover?

Test Security

• Requirements for maintaining physical and digital test security

• Restrictions on reproduction, disclosure, and distribution of test materials

• Expectations for online, platform-based, and remote administrations

• Restrictions related to artificial intelligence tools and automated systems

• Storage, supervision, and standardized administration requirements

Qualifications for Ordering Tests

• Requirements for first-time purchasers

• Qualification verification process

• Ordering requirements for:

  • Educational institutions

  • Teachers

  • Hospitals and private practices

  • Individuals and home schools

  • University students and researchers

• Restrictions on assessment preparation or tutoring companies

University Training Programs

• Eligibility criteria

• Required training registration

• Discount qualification process

• Ordering requirements for training kits

Copyright and Licensing

• Copyright protections for test materials, norms tables, answer documents, and scoring reports

• Permissions process for reproduction, translation, or modification

• Licensing requirements for norms tables and answer document reproduction

• Software license references

Ordering Information

• Online ordering portal

• Physical test material ordering timelines

• Purchase order requirements

• Digital product delivery terms

• Shipping service fee structure

• Rush order handling

U.S., Canadian, and International Orders

• U.S. ordering instructions

• Canadian distribution information

• International ordering procedures and shipping requirements

• Customs fee considerations

Payment Terms

• Accepted payment methods

• Standard payment terms

• Remittance information

• Accounts receivable contact details

Scoring Services

• Submission instructions for answer documents

• Processing timelines and seasonal considerations

• Confidentiality of reports

• Late service request process

• Data-change service information

Return Policy

Online/Digital Licenses (e.g., CogAT, Iowa Assessments, Logramos, Woodcock-Johnson V):

• Non-refundable

• Non-returnable

Paper Products:

• Prior authorization required

• Return window from invoice date

• Unopened items only

• Return Material Authorization (RMA) required

• Credit processing timeline after warehouse receipt

Important Notes

• The General Information and Conditions of Sale supplement — but do not supersede — Riverside Insights’ Terms of Use.

• Customers are responsible for compliance with all federal, state, and local laws governing test security and administration.

• Online and digital products are considered delivered once access has been provided.

If you need assistance locating the full policy or have questions regarding ordering, licensing, or compliance, please visit the Riverside Insights Support page to contact Customer Service.