ACSI Manage Staff: Cannot add staff or Staff appears Inactive

Sometimes you try to add a staff, and it says user email already exits

This happens when the email is already in use for a standalone school which is not under the ACSI umbrella. Emails which were set up when this school was not under ACSI, cannot be used again if they are trying to be added as staff under ACSI as well.

In this case there are two options.

1. Use a different email for this user when adding as a ACSI staff
2. Modify the email which was being used for the standalone school and use the current email to add as ACSI staff.

How to find and reactivate staff when tied to inactive locations

If you have a staff user who does not appear in a Staff Search but gives a "user already exists" when attempting to add them, follow these steps to find their account and move them to a new location.

Step 1: Export a staff users list to find the inactive location this user is located at.

Step 2: Identify the location in Admin > Manage Locations by selecting checkbox in upper right corner of table to see inactive locations.

Step 3: Reactivate the inactivate location staff user account is located.

Step 4: Go back to Admin > Manage Staff/Users > Search Staff/Users to now see the staff user in the staff search.

Step 5: Click "Edit" to move the staff user to a new, active location.

Step 6: Go back to Admin > Manage Locations to deactivate location again.